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Operator assistance refers to service provided by a telephone operator to the calling party of a telephone call. This can include telephone calls made from pay phones, calls placed station-to-station, person-to-person, or collect, third-number calls, calls billed to credit cards, and certain international calls which cannot be dialed directly. The telephone operator may also be able to assist with determining what kind of technical difficulties are occurring on a phone line, to verify whether a line is busy, or left off the hook, or to break in on a live call to ask the caller to clear the line for an incoming call. The latter service is often utilized by emergency police. In addition, operators are often a first point of contact for the elderly wanting information on the current date and time.
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