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In computer telephony, an automatic dialler is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.
Whereas automatic call distribution (ACD) distributes inbound calls to a call centre amongst its agents, an auto dialler makes outbound calls and comes in several forms.
Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled.
In more sophisticated computer telephony systems, a single system handles both ACD of inbound calls and dialling of outbound calls, allowing agents to be switched between the two as traffic volumes require.
This topic has recently gained attention due to increased public interest. Search activity and Wikipedia pageviews suggest growing global engagement.
Search interest data over the past 12 months indicates that this topic periodically attracts global attention. Sudden spikes often correlate with major news events, public statements, or geopolitical developments.